Frequently asked questions
1. What kind of documents are required for renting a car?
Europcar require that a valid driving licence has been held for at least 1 year, identity card/passport and credit card. In case of business rentals corporate registration documents, official stamp and an undersigned order are required to be presented at the commencement of the rental to our rental agents in every office.
2. How early should the vehicle be reserved?
For categories Mini, Economy, Compact and Intermediate reservations should be made 4 hours before the hour of the rental, in case of other categories 2 days in advance.
3. Is there a delivery service at Europcar?
Delivery can be provided on-demand within the city for 10 EUR ( plus VAT). Demand of delivery/collection must be indicated by order.
4. May the rented vehicle be driven out of Romania?
Travel outside Romania is on request only. For traveling outside Romania , it is mandatory to have a copy of clients passport in advance with 48 hours exempt weekends in order to issue a special authorization for the border. Clients can not pass the border without this special authorization. They will be stopped at Romanian custom. traveling outside Romania is allowed with the following car groups : ECMR, EDMR, CDMR, and CWMR and is subject to availability in case of a reservation was not confirmed in advance for travel abroad.
Vehicle is forbidden to take into the following countries: Turkey , Albania , Kosovo and former Soviet Union (except Moldavia ). Border crossing is permited in Bulgaria, Moldavia, Serbia, Hungary, Croatia, with prior notice. Border crossing permit charge is 30 to 100 euros ( plus VAT ), depending on the rental period. Vehicle in certain categories is not allowed to being taken abroad.
5. Who is allowed to drive the rented vehicles?
Everyone, who is written on the rental agreement and suits the Europcar General Renting Conditions.
6. Where the rented car may be returned?
Rented car may be returned to any Europcar offices in the country.
7. What to do in case of accident?
In case of an accident renter must provide the most important details of the other participant for Europcar (name, address, details of the cars, place, police report is mandatory, insurance policy and name of the insurance company). If renter or/and the other participant are foreigners, on-the-spot investigation has to be done, and the police report must be attached.
8. What does the insurance include?
Rental rates include the liability and casco insurances against breakage and robbery (CDW & THW) with responsibility.
If denying the Collision Damage Waiver (CDW)in case of any new damages on or the loss of the rented car or parts of it, the breakage of the glass or in case of theft, the renter is liable for total cost of reparation.